Screen shot

Program description

For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work! By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and return it to you via email in either XML or Text format. Written entirely in 32bit assembly language in order to achieve maximum speed and compactness, a fully featured Monkey executable is no larger than 22kb, compressible to just over 10kb, small enough to be downloaded in only a few seconds on even the slowest dialup connection. A fully featured plugin interface is provided, allowing unlimited expansion should you wish to develop enhancements to the Monkey's fetching ability. All such plugins are attached directly to the Monkey executable - no need for cumbersome multi-file distributions. With the ability to save, re-use and combine Monkey templates, SupportMonkey will further reduce time spent gathering information and enhance your support desk's efficiency and productivity. Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS. For a complete overview see http://www.nitrotech.co.uk/monkey.html

Add your comment

Title of your comment:

Your comment (max. 1000 characters):

Your name/alias: Guidelines for writing a comment: Try to be as clear as possible. Write using plain text, although you can use the following html tags: <b> <i> <u> <ol> <ul> <li> <br> <p> <blockquote>. Do not use urls in the text. Do not use offensive language. If your comment is inappropriate it will not be used.

How would you rate this product? 5 - Excellent   4 - Very Good   3 - Good   2 - Fair   1 - Poor   0 - Rubbish