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Program description

ActiveXperts HelpDesk System is an intuitive, full featured web enabled helpdesk system. It is designed for help desks, call centers, customer support centers and IT departments. It improves helpdesk processes, to provide a complete support solution. It improves response times to customers and improves accuracy of the responses. It increases customer satisfaction and reduces overall customer downtime. The product integrates with SMTP- and POP3 e-mail. E-mails are automatically associated with existing tickets - if possible. New e-mails can be converted to new tickets, automatically or by hand. The product runs as a service on any Windows Server platform, including Windows 2008, Windows 2003, Windows Vista, Windows XP and Windows 2000. The product is also offered as a Service. Awarded with several awards. It received the 'Product of the Year' award by www.ItilFoundations.com in 2007 (see also http://www.itilfoundations.com) and has been nominated as 'Best Buy 2008' by www.MonitorTools.com in 2008.

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